After installing iotty Light Switch on the wall I’ve noticed that the touch works well only without the faceplate, what happened?

Modified on: Tue, 29 Jan, 2019 at 5:54 PM

If you wired iotty Light Switch correctly and you screwed the device to the back box in the wall but the touch functionality works only without the face plate, the problem could be that the screws are too deep in the wall, this deforms the device causing the face plate to not connect correctly to the touch surface.

To solve this problem loose up the screws enough to unbend the device.

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