The light doesn’t turn off (or on) anymore, what can I do?

Modified on: Tue, 29 Jan, 2019 at 5:54 PM

If your lights don’t go off either switching it from the app or from the device itself, the reason could be that you connected the iotty Light Switch to a load greater than 5A, unfortunately the situation cannot be restored and damage likely to have occurred as a result

Next time be sure that the loads are within the device parameters (input 110-230V~, frequency 50-60Hz, max 5A).

Be aware that if it happened to only one gang (and you have an iotty Light Switch with multiple gangs) it doesn’t effect the other gang, so you have the possibility to use another gang for the same contact after changing the load and then disable the non-working gang via the app.

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